Lavender Hill Clothing Limited: Terms and Conditions of Business

1. Introduction

1.1 and (the “Website”) are owned and operated by Lavender Hill Clothing Limited. Lavender Hill Clothing Limited is registered in England and Wales under registered number 08745470 at Companies House. The registered office and business address of the company is 18a/20 King Street, Maidenhead, Berkshire, SL6 1DT. Our email address is

1.2 To contact us, please use our Contact Us page. 

2. Definitions

In these Terms:

“We”, “us”,“our” means Lavender Hill Clothing Limited, as above.

“You” and “Your” means the person or entity accessing this Website.

“Products” means the products listed on the Website from time to time and any of them.

3. Application of Terms

3.1 These terms and conditions and the other policies (including but not limited to our Privacy Policy and Cookies Policy) referred to in these terms and conditions (the “Terms”) apply to any contract for the purchase of Products that you place with us and your use of this Website.

3.2 Please read these Terms carefully and make sure you understand them before ordering any Products from our Website. You will be asked to agree to these Terms before placing an order, by clicking an “I agree” button. If you do not agree to the Terms, you will not be able to order any Products from our Website.

3.3 These Terms and any contract between us are only in the English language.

3.4 You may only purchase Products listed on this Website if you are at least 18 years old.

4. Placing an Order

4.1 Please carefully complete the order form on our Website after selecting the Product(s) you wish to purchase, with your name, address, telephone number, email address and any other information required. You undertake that all information you provide is accurate and complete.

4.2 Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order form and correct any input errors prior to submitting it to us. To correct any errors please click the clear button and re-input and check your re-inputted data.

4.3 Your placing of an order with us, represents an offer by you to purchase the Products set out in your order from us.

4.4 After receiving your order, we will send you an email acknowledging that we have received your order and giving an order reference number. Please note that this does not mean your order has been accepted. Our acceptance of your order only takes place when we send you confirmation of dispatch by email.

4.5 We will send you an email on dispatch of the Products informing you that the Products have been dispatched; this constitutes our acceptance of your order. We call this the Dispatch Confirmation in these terms and conditions.

4.6 If we are unable to supply you with the Products, for example because an item is no longer in stock, we will inform you of this by email and we will not process your order further. You may order substitute Products from us by placing a new order with us.

4.7 Please note we do not file a hard copy of your order; an electronic copy will be filed on our system and you may access your order by clicking on the My Account icon at the top of the Home Page; you may download a copy of your order to your system and print a copy, should you so wish.

4.8 Please quote your order reference number in any communications with us regarding your order.

5. Password

In order to access your account via My Account you will need to create a password. You are responsible for keeping your password confidential at all times.

6. Data Protection

You agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy. We fully respect the privacy of individuals who access and use the Website. For details of the type of information we collect, for what purpose we use your information and under what circumstances we disclose information, please see our Privacy Policy. For details of cookies we use please refer to our Cookie Policy.

7. The Products

7.1 The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

7.2 Although we have made every effort to be as accurate as possible, because there may be variances in the manufacture of materials and because our Products are handmade, all sizes, styles, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance.

8. Price and payment

8.1 The prices for the Products are as quoted on our website.

8.2 The price of a Product includes VAT (where applicable). Our VAT number is: 220856227.

8.3 The price for a Product does not include delivery charges. Our delivery charges are shown on our shipping and return page and on the order form.

8.4 Prices for our Products and delivery may vary from time to time, but changes will not affect any order which we have accepted. Whilst we make every effort to ensure the accuracy of prices quoted, if there is any error we will inform you as soon as possible and give you the option of continuing with or cancelling your order. We will not process your order until we have your instructions and if we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you in writing.

8.5 You can only pay for Products using a debit or credit card. We accept the following cards: Visa, Visa Electron, Visa Debit and MasterCard.

8.6 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

9. Returns and Exchanges

9.1 If you wish to return or exchange any Products, you may do so in accordance with our returns and exchanges policy. This does not affect your statutory rights as a consumer (including, where applicable your rights under the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”)). For more information on your statutory rights, contact your local Tradings Standards Office or Citizens Advice Bureau.

9.2 When you return a Product under the Regulations we will issue you with a refund but you will need to return the Product at your own cost (if you have already received the Product).

9.3 Please note that we are unable to process refunds from purchases made at events and are only able to process exchanges. 

9.4 If you place an order using the free delivery option and then return the full order, we will deduct the price of delivery from the amount we refund you.

9.5 For hygiene reasons we do not accept returns of masks or knickers.  

9.6 If you return the items using the returns address label provided we will deduct £3.95 to cover the cost of the returns postage.

10. Delivery

10.1 Products are usually despatched within two working days of receipt of order.

10.2 We will endeavour to keep you fully informed on the progress of your order but please be aware that delivery times are estimated and not guaranteed

10.3 Products will be sent to the delivery address given by you on the order form. If you are ordering more than one item, your products may be sent to you in instalments, if for example certain items are out of stock. In this case you will only pay a single delivery charge.

10.5 Delivery will be completed when we deliver the products to the delivery address given by you to us.

10.6 The products will be your responsibility from completion of delivery.


11. International Orders


11.1 We will do what we reasonably can to meet the estimated delivery date set out in the Confirmation, with the Goods to be delivered to the country and address stated in the Confirmation. However, please note that this date is only an estimate and may be affected by an Event Outside Our Control. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.

11.2 The Goods will be your responsibility from delivery and you will only own the Goods when we have been paid for them in full, including all applicable delivery charges.

11.3 Your Order may be subject to import duties and taxes and other charges which are applied when the delivery reaches the destination country. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. You are advised to contact your local customs office for further information before placing your Order.

11.4 You must comply with all applicable laws and regulations of the destination country. We will not be liable or responsible if you break any such law.

12. Exclusion of Warranties

12.1 This clause 11 does not affect your statutory rights as a consumer and in respect of Products, does not exclude or limit in any way our liability for breach of the statutory implied conditions in sections 13, 14 and 15 of the Sale of Goods Act 1979 relating to good title, no encumbrance and quiet possession, correspondence with description, satisfactory quality, fitness for purpose and correspondence with sample.


13. Limitation of Liability

13.1 Nothing in these terms limits or excludes our liability (i) for death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation (iii) under section 2(3) of the Consumer Protection Act 1987, or (iv) for any other liability which cannot be limited or excluded by applicable law

13.2 Subject to 123.1 above, we will not be liable, in each case, whether in contract or in tort, (including without limitation negligence or breach of statutory duty) or otherwise however arising out of or in connection with these Terms for any:

(a) economic loss (including without limitation, loss of income, revenues, data, actual or anticipated profits, contract, business opportunity or anticipated savings), or
(b) loss of goodwill or reputation, or
(c) special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these Terms

13.3 Subject to clauses 13.1 and 13.2 above, the aggregate liability under these Terms whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product you have ordered from us.

13.4 This clause does not affect your statutory rights as a consumer. For more information on your statutory rights contact your local Trading Standards Office or Citizens Advice Bureau.

14. Copyright and Intellectual Property

14.1 All content of this Website (including, but not limited to pictures, photographs, designs, logos, graphics, text, data and other materials) and the copyright and all intellectual property subsisting therein is the property of Lavender Hill Clothing Limited or its licensors.

14.2 The Lavender Hill Clothing and LHC trademarks and all other marks, trade names, brand names, illustrations, logos which appear on our Products are and remain the exclusive property of Lavender Hill Clothing Limited.

14.3 Subject to clauses 14.1 and 14.2 above, you are granted a revocable and non exclusive licence to access and use the Website limited for your personal use only such that it does not include the right to use the Website for any commercial or business purposes or in any way that may prejudice or damage the reputation of Lavender Hill Clothing.

15. Amendments to these Terms

We reserve the right to make changes to these Terms at any time. Any contract for sale between us and you shall be subject to the version of the Terms in force at the time you order the Products in question from us.

16. Events beyond our Control

We shall not be held responsible for any delay or failure to perform or comply with any obligations under these Terms if the delay or failure arises from any cause beyond our reasonable control.

17. Written Communications

When using this Website, you accept that communication with us will mainly be electronic. We will contact you by email. For contractual purposes, you agree to such electronic means of communication and accept that such means of communication is in writing. This does not affect your statutory rights.

18. Notices

18.1 All notices given by you must be sent to Lavender Hill Clothing Limited at 18a/20 King Street, Maidenhead, Berkshire, SL6 1DT or We may give notice to you at either the email or postal address you provide to us when placing an order.
18.2 Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving service of any notice, it will be sufficient to prove in the case of an email that such email was sent to the specified email address of the addressee or in the case of a letter, that such letter was properly addressed, stamped and placed in the post.

19. Governing Law

These Terms and all transactions relating to the Website are governed by English Law and you and we hereby submit to the non-exclusive jurisdiction of the English Courts

20. Contracts (Rights of Third Parties) Act 1999

The provisions of the Contract (Right of Third Parties) Act 1999 are expressly excluded from these Terms such that no third party may claim any rights under these Terms.


21. Competitions


Please click here to read the full terms and conditions for any competition we run.