Thank you for visiting the Lavender Hill Clothing website.
We have made our FAQs section as comprehensive as possible so you can find the answers to your question easily. Whether you want to know about our products, our ethics, shipping and returns, we’re happy to answer any and all of your queries.
If your question isn’t listed below, feel free to get in touch with us at firstname.lastname@example.org or call 0203 488 0006. Alternatively, start a live chat with us using the button at the bottom left of your screen.
Our most frequently asked questions
During this time of uncertainty we will be continuing to fulfil our online orders from our warehouse in London.
All the items we produce have not come from infected areas but to be extra careful when fulfilling orders they will be processed by our team wearing gloves.
If you have any further queries or concerns please do not hesitate to contact us at: email@example.com.
You can sign up to our emails using the box in the bottom right hand corner of our website.
We now ship outside the UK to selected countries with delivery costs starting from £5. Please click here to check whether we deliver to your country.
Every part of our business is as sustainable and ethical as possible, from our carbon neutral factories in the UK and Italy to using natural fibres in our clothes. Read more about our sustainable and ethical clothing here.
We do still use some plastic in our packaging but we are working hard to eliminate this and were possible we use recycled materials.
Modal is a fibre derived from the pulp of beech trees. As a renewable resource which is long-lasting and super soft, we find this is a great quality fibre to use in our clothes, and our customers love it, too.
You can contact us at firstname.lastname@example.org, by telephone on 0203 488 0006, via online chat using the button on the bottom left of your screen, or write to us at our registered office and business address.
We source all of our materials and produce our products in the UK and Italy, working with family-owned factories that are carbon neutral and support their local communities. You can read about our sustainability practices here.
No, but we work to ensure we are as sustainable and ethical as possible. You can read about this here.
Lavender Hill Clothing Limited is PCI compliant (Payment Card Industry Data Security Standard) and all the data you give us is private, confidential and at no point will we sell on any of this data.
Once we have received you order we will send you an automated email with a unique reference number. Once we have posted your items we will then send you a further email notifying you of this and that payment has been taken.
We have three options for customer service - you can email us at email@example.com, call us on 0203 488 0006 or start a live chat with us using the button on the bottom left of your screen.
Please start a live chat with us using the button on the bottom left of your screen. Alternatively, calling us on 0203 488 0006 is another way to connect to an advisor quickly.
No, we are online only. However, you can still call us on 0203 488 0006 to speak to an advisor who will be able to help.
Products and care
Nearly all our products are vegan except for our cashmere and merino wool socks.
As some of our items are delicate and use wool, they may be hand wash only. However, the care instructions vary per product. We recommend that you check the label on the product you purchase and follow the instructions given.
We recommend that you check the label on the product you purchase and follow the instructions given.
Modal is a type of rayon, a semi-synthetic cellulose fibre made by spinning reconstituted cellulose.
No, not all of our products are made from Modal. Any products that use Modal specify this on their individual product pages, or in their label.
We use European sizing but you can click here to see our size guide which includes American sizing as well.
If the item you would like to purchase is out of stock and you would like to be notified when it becomes available please send us an email at firstname.lastname@example.org.
Orders and shipping
We offer first class shipping as standard; this usually takes 3-5 working days. At present, we don’t offer next day or express delivery. We reserve the right to deliver goods up to 28 days after the date of order although we expect to process orders within 1-3 business days.
Currently we don’t offer next day delivery in line with our sustainability policy.
It is the customer's responsibility to adhere to their local tax regulations; this includes import duty and VAT.
Yes, once you place an order you will receive a unique reference number for your order via email.
Yes, our packaging is recyclable. It has also been made out of recycled materials
We’re sorry that your discount code is not working. Please get in touch with us to discuss this - the fastest way to connect to an advisor is to start a live chat with us using the button on the bottom left of your screen or call 0203 488 0006. Or, you can email email@example.com and we will get back to you as soon as possible.
We don’t currently deliver to pickup points, so any orders will require a delivery address.
Your card will not be charged until your order is dispatched.
You can cancel your order by email anytime up to the dispatch of your order and otherwise in accordance to our returns and exchange policy. Please get in touch with us on live chat with us using the button on the bottom left of your screen or calling us on 0203 488 0006.
Unfortunately we cannot modify an order once it is placed. Please contact us to cancel and replace the order.
You have one hour to cancel your order after it is placed, so if you order something incorrectly by mistake, please get in touch with us straight away on live chat with us using the button on the bottom left of your screen or calling us on 0203 488 0006. If you email us, we may not get back to you in time to cancel the order.
We don’t currently offer Klarna pay or any other credit payment options.
Deliveries are made in cooperation with Royal Mail and their international partners. For UK orders, you should receive your order within three to five working days after receiving your confirmation email.
For international shipping, delivery times may vary:
Standard Europe - (7-9 Working days): From £5
Standard USA - (7-10 Working days): From £5
Standard Rest of World - (8-10 Working days): From £5
For UK customers we ship using Royal Mail at £3.00-£5.00 per parcel depending on its weight. For international orders, we ship outside the UK starting from £5 (view our shipping information here).
We understand your concern with international shipping, however we have taken measures in our company’s approach to sourcing, production and sustainability to ensure we have a minimal carbon footprint (see our ethical and sustainable clothing).
As we are an online-only business, we aren’t traditional brick and mortar, therefore don’t require our goods to be frequently shipped in at large volumes or require customers to drive to us. Instead, we make small batches of our products to make sure we don’t overstock, and we are as sustainable and ethical as possible in our company practices.
To return or exchange an order please refer to our returns and exchange policy. Please note that returns will not be accepted if they are incomplete, damaged, worn, soiled or altered returns, or anything Lavender Hill Clothing reasonably believes has been used, will not be accepted and therefore sent back to the customer.
Yes, if you return your unworn items in their original packaging with their tags intact and within 5 working days. However, if you ordered items using our free delivery service and then return the whole order you will be charge £3.50 for the shipping.
The refund will appear in your account 3-4 days after you have been notified by email that we have refunded your order.
In the unlikely event your tee arrives faulty, please follow our ‘returns’ instructions. Upon its arrival at our warehouse we will reimburse you in full, including the delivery costs.
Lavender Hill Clothing was founded by Isobel Ridley in 2013. After a successful career which included working for a global luxury brand, Isobel was inspired to launch a brand with the idea to offer simple, luxurious and affordable everyday essentials for women. Read more about the story behind Lavender Hill Clothing here.
We use Instagram, Facebook and Pinterest.
No, we also sell a range of accessories and homeware.
No, Lavender Hill Clothing is womenswear only.
The company is named after Lavender Hill in Clapham, London.
Isobel Ridley founded Lavender Hill Clothing in 2013. After a successful career which included working for a global luxury brand, Isobel was inspired to launch a brand with the idea to offer simple, luxurious and affordable everyday essentials for women. Read more about the story behind Lavender Hill Clothing here.
No, we are online-only. Our products can be purchased on the official Lavender Hill Clothing website only.
Yes, we sell our products through Luxfix and Atterley.