For a limited time enjoy free international delivery

For a limited time enjoy free international delivery

Thank you for visiting the Lavender Hill Clothing website. We have made our FAQs section as comprehensive as possible so you can find the answers to your question easily. Whether you want to know about our products, our ethics, shipping and returns, we’re happy to answer any and all of your queries.

If your question isn’t listed below, feel free to get in touch with us at or call 0203 488 0006. Alternatively, start a live chat with us using the button at the bottom left of your screen.

Our most frequently asked questions

Coronavirus - our procedures
How do I sign up for special offers and promotions?
Do you ship internationally?
What makes Lavender Hill Clothing sustainable and ethical?
Are you a plastic free company?
Many of your clothes use modal. What is modal?
How can I contact Lavender Hill Clothing?
What is your policy on sustainability?
Are you a B Corp?
Is shopping online secure with Lavender Hill Clothing?
How will I know Lavender Hill Clothing has received my order? Item

Customer service

What customer service do you offer?
How can I speak to someone instantly?
Do you have a store I can call?

Products and care

Are your clothes vegan?
Are your products hand wash only?
What is the best way to care for my products?
Do you use synthetic fibres in your clothes?
Are all of your clothes made from Modal?
Do you have a size guide?
Are your clothing sizes European or American?
If an item is out of stock is there a way to be notified when it becomes available?

Orders and shipping

What’s the fastest way for me to get my products?
Do you offer next day delivery?
Will I have to pay customs fees?
Is there a tracking number or code on my order?
Is your packaging recyclable?
A discount code isn’t working, why?
Do you deliver to pickup points?
When will my card be charged?
Can I cancel my order?
Can I modify an order?
What can I do if I ordered the wrong product, size or colour by mistake?
Do you offer Klarna pay?
When will I receive my order?
What delivery options do you offer?
Is international shipping bad for the environment?


How do I return or exchange an order?
Can I get a full refund?
How long will it take for the money to go back into my account?
What should I do if the product arrives is faulty?

General Questions

What is the story behind Lavender Hill Clothing?
What are your social media channels?
Do you just sell clothing?
Do you sell menswear?
Where did the name Lavender Hill Clothing come from?
Who is Isobel Ridley?
Are you sold in any stores?
Do you have any online stockists?